CST Associate

As a CST Associate at Paytm Money, you will be part of the Customer Support Team, providing top-tier service to users and resolving their issues effectively. This role requires excellent communication skills and a customer-first mindset to ensure a positive experience for all Paytm Money customers. Key Responsibilities: Respond to customer inquiries related to mutual funds, equity trading, account setup, and other financial products offered on the Paytm Money platform. Resolve customer queries through multiple channels (email, chat, phone). Troubleshoot and resolve user issues related to account operations, transactions, KYC processes. Record customer feedback, maintain logs in the CRM system, and ensure compliance with regulatory guidelines. Educational Background: Bachelor’s degree in any discipline, preferably in Finance, Business, or related fields. Experience: 2-4 years of experience in customer support or client servicing, preferably in financial services or fintech.